You may cancel an online order for a non-bespoke product within 14 days of delivery under the Consumer Contracts Regulations 2013. Tell us by email at [email protected] or on 01274 395067, quoting your order number, and return the goods within 14 days of telling us.
Unopened goods: items returned brand new, boxed and unopened are refunded in full less a £99 collection fee. Fires and appliances travel by pallet, so we arrange the collection and deduct the fee from your refund.
Opened goods: where the box has been opened, a 30% restocking fee applies in addition to the £99 collection fee. Goods must be complete, undamaged and in their original packaging. Items that have been installed, connected or used beyond what is necessary to inspect them cannot be returned.
Faulty or damaged goods: please check your delivery and report any damage within 48 hours, with photos where possible. If a product is faulty or not as described we will repair, replace or refund it at no cost to you, including collection, under the Consumer Rights Act 2015.
Refunds are made to the original payment method within 14 days of the goods arriving back with us. Made-to-measure kitchens, bedrooms, wardrobes and media walls are manufactured to your specification and cannot be returned or cancelled once production has started; fitting services are not refundable once carried out. Full policy: https://xcelkitchens.co.uk/returns. Xcel Kitchens UK Ltd, 256-260 Thornton Road, Bradford BD1 2LB.